Privacy Policy

Personal Information

When you place an order or create an account, we collect your name, email address, phone number, shipping address, and billing information. This information is necessary to process your orders and communicate with you.

Usage Data

We automatically collect information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address. This helps us improve your browsing experience.

Communication Data

If you contact us via email, WhatsApp, or our contact form, we retain those communications to respond to your queries and improve our customer service.

Order Fulfilment

We use your personal information to process and deliver your orders, send order confirmations, shipping updates, and handle returns or refunds.

Communication

With your consent, we may send you newsletters, product updates, and promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

Service Improvement

We analyse usage data to understand how customers use our website, identify areas for improvement, and personalise your experience.

Legal Compliance

We may use your information to comply with applicable laws, regulations, and legal processes, including GST invoicing requirements under Indian tax law.

Delivery Partners

We share your name, address, and phone number with our logistics and courier partners solely for the purpose of delivering your order.

Payment Processors

Payment information is processed securely by our payment gateway partners. We do not store your full card details on our servers.

No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours.

Security Measures

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information from unauthorised access, alteration, or disclosure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 7 years for GST compliance.

What We Use

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site traffic. Essential cookies are required for the website to function properly.

Your Choices

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Access & Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Deletion

You may request deletion of your personal data, subject to our legal obligations (such as retaining transaction records for tax purposes).

Opt-Out

You can opt out of marketing communications at any time. This will not affect transactional communications related to your orders.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on this page with a revised effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: